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  • Do You Wash This Questions?
  • Wash Process Questions
  • Scheduling & Payment Questions
  • Service Questions
  • Payment Questions
Asked Questions

Asked Questions.

Do You Wash This Questions?

  • Do you wash windows?
    Yes we wash windows as part of our window and door trim soft washing service. We do not do window only washing and we do not clean the insides.
  • Do you wash retaining walls?
    Yes we wash all types of walls. Depending on the surface type we either pressure wash or soft wash them.
  • Do you wash flagstone?
    Yes. We soft wash flagstone with a reduced pressure. Depending on the condition of the mortar joints, we may soft wash.
  • Do you wash stamped concrete?
    Yes! We have a lot of experience producing perfect results with soft washing stamped concrete. No pressure is used.
  • Do you wash planters?
    No we do not. Planters are easy to crack with pressure and we avoid soft washing around planted flowers and greenery.
  • Do you wash gutters?
    Yes we wash the outsides of gutters and downspouts. We do not clean the inside of gutters. We may clean inside depending on access requirements and only if we are at your residence or business performing pressure or soft washing duties as well.
Asked Questions

Asked Questions.

Wash Process Questions

  • Do you use really high pressure on driveways to get them clean?
    We do get driveways really clean but we do not use over 2000psi. Our experience has proven relatively low psi in conjunction with high water volume and concrete treatment produces the absolutely best and safest clean for your driveway surface.
  • Do you use chemicals?
    We use industry ans surface specific soaps, surfactants, and cleaners for our soft wash process and post treating concrete and other hard surfaces after pressure washing.
  • What if it is raining?
    We will pressure wash in a light to steady rain. We will not wash in downpours or during thunderstorms or when lightning is present. We can not soft wash during any amount of rain as this rinses away our soaps before the process is complete.
  • What is soft washing?
    Soft washing is an alternative to pressure washing utilizing garden hose pressure, cleaners and detergents, and occasionally agitation when needed. See our article blog for more information.
  • Do I need pressure washing or soft washing?
    This depends on the surface type. Hard surfaces with no coating (i.e. paint, stain, glazing, etc) will be pressure washed. We will let you know what wash type is best when we conduct our estimate.
Asked Questions

Asked Questions.

Scheduling & Payment Questions

  • What form of payment do you accept?
    We accept Cash and checks payable to HydroPro. We also accept Paypal, Venmo, and Zelle. We currently do not accept credit cards.
  • Can I leave you a check if I am not going to be home?
    Yes you can leave a check tucked away somewhere if you wish. We will also email or text you an invoice if you are not home and can pay us via one of the mentioned cash apps, leave us a check to pick up later, or it can be mailed to us at the address listed on the invoice.
  • Can I get same or next day service?
    Yes in the situation of having guests, event hosting or the like, we will make every effort to accommodate you and work you into our schedule free of charge.
  • What is the best way to contact you?
    The best way is what ever is best for you. You can get in touch via Text, Call, Email, or message us through our contact us page on this website. If you have no preference, then our choice is text message.
  • What is your appointment guarantee?
    We hear so much from our customers that they can “never get anybody to show up.” We show up guaranteed or we wash for free. If we are running late or need to reschedule such as a weather event, you will be informed ahead of time.
Asked Questions

Asked Questions.

Service Questions

  • Does pressure washing damage the driveway surface?
    Some companies blast concrete with extremely high pressure. This can wear the surface and further expose the aggregate. Our pressure washers are set at 2000 psi or under to ensure no wear on the concrete.
  • Do most people have their curbs and street gutters washed also?
    Yes most do. The return you receive from washing those curbs is incredible for the few dollars more in cost. High visibility, high impact “curb” appeal.
  • Do I need to be home for you to do the work?
    No one necessarily needs to be home as long as the water is not turned off anywhere from the inside. And if we are washing your driveway, then as long as no vehicles are left in the driveway.
  • What is your perfect clean guarentee?
    We expect to achieve perfectly clean results every time. If we miss something, or if something needs a little more attention, we will return promptly with no hassles and correct it. If we do not, then you will receive your money back.
  • Do I have to move anything?
    We will most everything within reason for you. If there is an unusual amount of items or extremely heavy items, we will notify you in advance. We do ask that you move all small breakable and valuable items.
  • Do you use your water or mine?
    Both. For the most part we use your water. We show up with several hundred gallons as a buffer for our water supply.
  • How much water do you use & how much is the cost?
    For an average size driveway, we use approximately a hundred cubic feet of water. Recently checked, the BWW charge for this amount is $2.70
Asked Questions

Asked Questions.

Payment Questions

  • Do you schedule appointments in advance? Are you going to be on time?
    We make every effort to keep our appointments on time, however other jobs may take longer than expected, or an earlier appointment may require additional work on-site. We usually give a two-hour window for our arrival time (ETA). If we suspect we'll be late or early, we'll call you ahead of time to let you know.
  • Are cleaning supplies included?
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  • Do you clean whether it's raining or shining?
    It is debatable. Even if it's raining lightly, we can pressure wash (like driveways or brick walls.) Because of the low-pressure and chemicals used in soft-washing at home, it cannot be too wet, windy, or cold. We never work when it's storming or lightning, of course, for safety reasons. We keep a close eye on the weather in those situations. If there is a weather delay, we will always notify you.
  • What is the best way for me to pay? What are your terms of payment?
    All major credit cards, checks, and cash are accepted. You can pay us in person after we're finished on-site, or you can pay us later with a debit or credit card through our secure online payment system. In our invoice, we include instructions. There is a 3.5 percent processing fee for debit/credit card payments.
  • Do you apply a lot of pressure to my siding?
    No! We use top-of-the-line equipment as well as a specifically developed solution known as Soft-washing. Hardie-board, vinyl, stucco, wood, and almost any painted surface are all good candidates for our process.
  • Are you covered by insurance?
    Yes! We are completely insured and have a $6 million liability policy in place. As part of our "satisfaction guarantee," we stand behind our work and attempt to fix any difficulties directly with consumers. We've been in business for more than 20 years and have completed over 4500 projects.